VICIdial placed on SoftwareAdvice’s FrontRunners List for Call Centers

The VICIdial Open Source Contact Center solution has placed in SoftwareAdvice’s 2018 FrontRunners List for Call Centers.

What Is the FrontRunners Quadrant?

A Graphic of the Top-Rated Call Center Products

FrontRunners uses real reviews from real software users to highlight the top software products for North American small businesses.

Our goal is to help small businesses to make more informed decisions about what software is right for them. That’s why we engineered FrontRunners.

To create this report, we evaluated over 100 Call Center products. Only those with the top scores for Usability and User Recommended made the cut as FrontRunners.

How Are FrontRunners Products Selected?

Products Are Scored Based on User Reviews

The gist is that products are scored in two areas—Usability and User Recommended—based on actual user ratings.

To be considered at all, products must have at least 20 reviews published within the previous 18 months, and meet minimum user rating scores. They also have to offer a core set of functionality—for example, automatic call distribution with skills-based routing, CTI, monitor/whisper/barge and call performance management and analytics.

From there, user reviews dictate the Usability and User Recommended scores. Usability is plotted on the x-axis and User Recommended on the y-axis.

You can download the full FrontRunners for Call Center report here. It contains individual scorecards for each product on the Frontrunners quadrant.

The web summary can be found here:
https://www.softwareadvice.com/call-center/#top-products

For more information about VICIdial, click here to contact us.